COPC® Best Practices for Customer Experience Operations

November 18 to 22, 2019


Copthorne King's Hotel Singapore
403 Havelock Road
Singapore  169632



Please complete this online registration form:


Please note: Upon successful submission, you will see a “Thank you” screen.  If you do not see the “thank you” message immediately, please review your form and ensure all fields are complete.

Registration is confirmed upon receipt of payment.  Payment not received before commencement of training will result in entry being denied.

Instructions for Electronic Payment

1) For Telegraphic Transfer (TT) /Electronic Funds Transfer (EFT), our bank details are as follows:

Pay to SGD Dollar Account (free of all bank charges):
The Hong Kong and Shanghai Banking Corporation
Collyer Quay Branch
21 Collyer Quay Singapore 049320
Swift Code: HSBCSGSG Local Clearing Code: SG7232
Account Name: COPC Asia Pacific Inc.
Branch Code: 141
Account No: 141-602466-001
Please quote your company and registrants' names.

2) For credit card payment, please email the following information to Ms. Lay-Pheng Ng (

Name on Card:
Credit Card No.:
Expiry Date:
Amount to Deduct:

Once you submit this form, you will be given this EFT information again.

Hotel Accommodations
We recommend you stay at the hotel where this training session will be held. When making your hotel reservation, mention you are a COPC Inc. client to receive the reduced rate, and it will be charged under your personal account.

Cancellation Policy

  • Confirmed registrations can be cancelled up to thirty (30) days prior to the session without penalty. Cancellations within thirty (30) days of the training start date are not entitled to registration fee refunds and will bear a SGD 500 penalty; cancellations within fourteen (14) days of the training start date will bear a SGD 1,000 penalty. The balance of fees can be applied to the next scheduled training or workshop only. You may send a substitute without penalties with prior written notification to COPC Inc.
  • In the event COPC Inc. must cancel any sessions for any reason, COPC Inc. will be responsible for refunding only the registration fees received. COPC Inc. is not responsible for losses on advanced purchase of airfares or other travel arrangements made by the participant or employer.