CLASSES
CONTACT US
BLOG
PRIVATE LIBRARY
中文网页
About COPC
ABOUT COPC INC.
Our History
Contact Us
Team
Careers
Customer Achievements
Corporate Offices
Webinars & Events Calendar
Press Releases
Brochure:
We provide consulting, training and certification to help companies boost performance and improve the customer experience.
Learn More
WHAT WE DO
WHAT WE DO
Customer Experience Consulting
Work-At-Home
Service Journeys
Channel Strategy
Measuring CX
CX Performance Improvement
Virtual Services
Call Center
Call Center Consulting
Call Center Training
Call Center Certification
Call Center & Contact Center Best Practices
Training
Class Listings
In-Person Training
Live Virtual Training
Online Training
Private Training
Certification
COPC Certification Services
Certification Process
COPC Certified Organizations
COPC Standards
Quality
Quality Consulting
Approved Technology Providers
Employee Engagement Services
Vendor Management
Contract Review
Strategic Sourcing
Vendor Improvement
VMO Design
WHO WE HELP
WHO WE HELP
Industries
Telecom
Technology
Healthcare
Travel
Retail
Financial Services
OSPs
Clients
COPC Certified Organizations
Case Study:
See how a telecom provider improved customer satisfaction and issue resolution, and reduced incoming call volume.
Start Reading
RESOURCES
RESOURCES
Blog
COPC Standards
Past Webinars
White Papers
Case Studies
Brochures
Videos
Research
Webinars & Events Calendar
Case Study:
Learn how Groupon saved millions in costs, reduced risk, and provided a consistent customer experience by working with COPC Inc.
Start Reading
COPC STANDARDS
COPC STANDARDS
COPC CX Standard for Contact Centers
COPC CX Standard for Customer Operations
COPC CX Standard for CSPs
COPC CX Standard for OSPs
COPC CX Standard for VMOs
COPC Indirect Procurement Standard
COPC Customer Experience
The COPC CX Standard is a performance management system for call centers and customer experience operations. Download the latest editions, Release 7.0, today.
Download Release 7.0 Standards
ABOUT COPC
Overview
Our History
Careers
Team
Corporate Offices
Contact Us
Press Releases
Webinars & Events Calendar
WHAT WE DO
Overview
Customer Experience Consulting
Call Center
Training
Certification
Quality
Approved Technology Providers
Employee Engagement Services
Vendor Management
Clients
WHO WE HELP
Overview
Industries
RESOURCES
Overview
Blog
Brochures
Case Studies
COPC Standards
White Papers
Webinars & Events Calendar
Research
COPC STANDARDS
Overview
COPC CX Standard for CSPs
COPC CX Standard for OSPs
COPC CX Standard for VMOs
COPC Indirect Procurement Standard
FIND A CLASS
Page not found.
Go Home