Are you a professional within the publishing industry? Do you obsess over your support operation?

Across the publishing industry, customer experience and service professionals are leaning on each other to learn the best ways to navigate this new post-pandemic landscape – and we want to learn from you.

We’d love to learn from you:

  • What metrics you track and why.
  • The targets you assign to these metrics and why you chose those targets.
  • How you report and utilize the data to drive performance.
By sharing your insights, you’ll help fellow professionals shape the future of customer support operations within the industry!




Share your expertise now!

As a professional in the industry you’ll get a copy of the executive summary and a discount on the completed report!