Across the publishing industry, customer experience and service professionals are leaning on each other to learn the best ways to navigate this new post-pandemic landscape – and we want to learn from you.
We’d love to learn from you:
- What metrics you track and why.
- The targets you assign to these metrics and why you chose those targets.
- How you report and utilize the data to drive performance.
By sharing your insights, you’ll help fellow professionals shape the future of customer support operations within the industry!